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Refund Policy

A fair, transparent refund policy. 30-day money-back guarantee on service fees and a clear approval guarantee on filings.

Last updated: November 13, 2025

0130-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on our service fees. If you are not satisfied with our service for any reason within 30 days of purchase, you may request a full refund of the service fee portion of your payment.

02Filing Fee Non-Refundability

Please note that the statutory fee paid to Companies House (e.g., £34 for a Confirmation Statement) is non-refundable once the filing has been submitted, as this fee is collected on behalf of the government.

03Approval Guarantee

If your filing is rejected by Companies House due to an error on our part, we will correct and resubmit the filing at no additional cost.

If we are ultimately unable to get the filing approved, you will receive a full refund, including the Companies House fee.

04How to Request a Refund

To request a refund, please contact our support team with the following details:

  • Your order ID (found in your confirmation email)
  • The email used at checkout
  • A brief reason for the refund request

Email us at support@tysonroselyn.com. Refunds will be processed to the original method of payment within 5-10 business days.

05Exceptions

Refund requests submitted after 30 days from the original purchase date, or for services already fully delivered and accepted by Companies House on your behalf, may not be eligible for a refund. Each request is reviewed on a case-by-case basis.

Have questions about this policy? Reach out to our team. We're happy to walk you through anything in plain English.

Need help understanding something?

Our team is just a call or email away. We're here Monday to Friday, 9 AM to 5 PM.

Tyson Roselyn Accountants Logo

Your accountants for peace of mind. Tyson Roselyn helps sole traders, limited companies, and directors across the UK with accounting, tax, and compliance, from formation to filing. Streamlined, accurate, and 100% online, so you stay compliant without the stress.

Support

+44 7414 111 162support@tysonroselyn.com
2nd Floor, Office 2A, Grand Arcade, Apex House, London N12 0EH, United Kingdom
71-75 Shelton Street, London WC2H 9JQ

© 2026 Tyson Roselyn Accountants Limited.
All rights reserved.

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Tyson Roselyn is a private company. We are not Companies House, GOV.UK, or any UK government agency, and are not affiliated with or endorsed by any government department. Companies House identity verification is carried out through our authorised ACSP (Authorised Corporate Service Provider).